Susan Hanley

President

Susan Hanley LLC

Susan Hanley is a recognized expert in knowledge management, along with the design, development and implementation of successful portal solutions, with a specialization in Microsoft SharePoint. Her areas of expertise include information architecture, user adoption, governance and business value metrics. Sue’s client list includes many of the Fortune 500 along with some of the world’s leading academic, professional services, and not-for-profit organizations. Immediately prior to establishing her own firm, Sue led the Portals, Collaboration, and Content Management practice at Dell Professional Services. Sue has more than 30 years of experience as a technology consultant, holding leadership positions at Dell, Plural, and American Management Systems, Inc (AMS). Sue is a frequent writer and speaker on the topics of governance, user adoption, information architecture, building communities of practice and measuring the value of knowledge management and portal investments. She is the co-author of the books Essential SharePoint 2007: Delivering High Impact Collaboration Solutions and Essential SharePoint 2010 Overview, Governance, and Planning and blogs about collaboration, knowledge management, and SharePoint at NetworkWorld.com.